What is WhatsASolution?
How are the messages transmitted?
Messages are send efficiently and fast over an online-service, developed in-house. You can choose whether to target a huge group of customers or an individual contact.
It is possible to integrate the service into existing CRM Systems and publishing tools using an API interface. The social media manager swat.io can also be used with WhatsASolution.
Doesn't this work without an online tool?
Only with limited functionality. Basically you're able to send messeges to your customers using messener services as soon as they agreed receiving messages. The bigger your target audience gets the more work you will put in managing your customers, not even talking of having your phone ready 24/7. As soon as you start messaging audiences bigger than 300 contacts with the same messages, the same time your account will be marked as spam.
Our online tool does the important work for you. WhatsASolution helps you simplify customer relations, by handling technical processes like sign-in and sign-out (Double-Opt-in), scheduling and managing the delivery of your messaging across different messengers and also offers analytics as well as data backups. WhatsASolution saves your time.
How much will this cost?
Depending on how many contacts you want to reach we offer different packages.
Our Basic Package starts at 50€/month. Based on your chosen package size you'll pay 0,04-0,07€ per active contact exceeding the contacts included in your package. You're able to send and receive an unlimited amount of messages with all packages.
Is it possible to upgrade after starting the service?
You can upgrade to a package with more contacts any time. Just get in touch with our customer service at email@example.com or +43 6225 29010.
How do my customers register to the service?
Depending on the messenger service your customer uses, the process of registering varies. Of course we take care of technical requirements and components necessary for the registration process.
It's as easy to register using WhatsApp:
1. Using a widget on your website your customer enters his phone number, shortly afterwards he receives a confirmation message via text message.
2. The customer saves the displayed phone number to his contacts and sends a WhatsApp message of his choice in return. If you use various channels your customer has to append a predefined keyword to subscribe to the channel (e.g. politics, weather, sports, ...).
It's just as easy registering using Telegram:
1. Using his smartphone, the customer clicks on a link that leads to your chatbot (e.g. telegram.me/yourBot). After clicking the "start" button the registration is completed.
2. Alternative: The customer is able to search for the name of your chatbot in the application. Registration is completed after a click on the "start" button.
Your personal customer dialogue is set up and ready to go!
Why do customers have to register on their own?
According to Austrian law (§ 107 Abs 5 TKG) the transmission of electronic commercial messages (this includes Newsletters via WhatsApp and/or Telegram) is prohibited without permission of the recipient.
By adding your contact number to his contacts and replying with a opt-in message the customer agrees to receiving commercial messages from your company. We highly recommend saving these registrations (e.g. as screenshot).
How do customers opt out?
The customer is able to opt out any time by sending a short message (e.g. "STOP").
To opt out of a channel the customer simply sends a message containing "STOP <channel>".
Should I inform customers of opt-out possibilities?
It is legally required, to inform recipients about their opt-out possibilities, at least during opt-in and ideally in every following message. It is mandatory to inform users that they can cancel the service at any time. This is done through a opt-out message e.g. "Stop".
What are the differences between WhatsApp and Telegram?
WhatsApp is related to Facebook and is the largest messenger sevice worldwide counting over 1 billion users. Telegram only counts about 100 million users and is thus much smaller. Regarding that WhatsApp now offers end-to-end encryption of messages, users do not recognize much of a difference between the two.
Regarding the subscription to the service there are certain differences:
Using WhatsApp users register with their cell phone number (SIM-card):
Using Telegram, you'll need a chatbot with user names.
Of course we handle both procedures for you!
What are chatbots?
Chatbots are textbased dialog systems, who are able to automatically reply to certain structured messages with predefined replies without human interaction.
Which browsers does WhatsASolution support?
All commonly used browsers are supported.
What possibilities and options does my account offer?
WhatsASolution offers a huge amount of options and functions – such as:
à create, schedule and send messages
à define channels and maintain them
à create and erase contacts
à manage automatic replies
à recieve a detailed overview over incoming and outgoing messages
à create statistics
à edit widgets
How many simultaneous messages are possible? Is it possible to send messages to single contacts?
WhatsASolution is able to reach as many contacts simultaneously as you like, as well as messaging contacts individually. A chatrecord is automatically created and always at hands. You decide which messenger will deliver the message.
Is it possible to reach multiple customers without showing their contact information?
WhatsASolution has an implemented broadcast function. Using this function you can send bulk messages without your contacts seeing each other. As soon as you select multiple recipients, the broadcast function is automatically activated by our tool.
Why is it necessary to include an ID at the end of every message?
The ID is created randomly and guarantees for every message to look different and not to be marked as SPAM.
Is there a desktop application to run the service?
WhatsASolution doesn't need a desktop application. It is an online-application running in your browser.
Is it possible to have multiple administrators for the service at the same time?
Yes it is possible for multiple persons (e.g. customer support) to communicate simultaneously with your customers.
If you're interested in a support ticket system, we recommend our partners at swat.io. They integrated WhatsASolution in their social media solution.
Does the service display the status of my messages (e.g. "sent" or "read")?
Yes, the status of your messages are displayed in the most comfortable way. You are able to explicitly see when the message was send and when the customer read it.
Is it possible to schedule my messages?
Yes, it is possible to schedule messages and define day and time at which the message should be distributed. Of course you are able to still edit or delete your drafts.
Is WhatsASolution able to send automated replies?
WhatsASolution offers the following possibilities to define predefined auto-replies:
WhatsAppAnswer: This function is designed to reply to an incoming message instantly with a predefined message. This is especially useful for new subscribers. This is also possible for Telegram messages.
httpFwd: This enables you to send a link with a defined detination in reply.
emailFwd: This function enables you to send an email to predefined destination (in this case an email address). You'll instantly receive a notification every time a customer subscribes to one of your channels.
smsFwd: This function enables you to send a text message to a predefined destination (in this case a cellphone number). This function notifies you every time someone send a message. It's especially usefull when you're not regularly logged in to the WhatsASolution service.
addToChannel: This function allows you to subscribe a user to a channel while a certain message is incoming. In case you own multiple channels and define a keyword for every channel, this function is ideal.
removeFromChannel: This function removes a subscriber from a channel once a certain message is incoming.
Is it possible to use WhatsASolution with a smartphone?
As this service was designed for browsers you can use it everywhere as long as you have access to the internet. It was designed to work on desktop and mobile devices.
Is it possible to customize WhatsASolution?
It's possible to display any image or graphic as profile picture in WhatsApp as well as Telegram, as well as adding a status. Same counts for the online application WhatsASolution.
Where is my data stored?
All data is stored on servers in Salzburg, Austria. This includes SIM cards and cell phone numbers of your registered contacts. In case our sevice is discontinued, you will receive all the data.
What happens to the service once Whatsapp closes the API interface?
The interface can be discontinued any time. mtms Solutions GmbH does not at any point guarantee that the service will be continued. In case of discontinuation of the service, you can still reach your customers through text messages, if you wish.
Can I send regular text messages with WhatsASolution?
It is unfortunately not possible to send text messages via WhatsASolution at the moment. We are planning on implementing this feature in the future. However you can use our text message service to reach your customers with text messages.
Utilization and structure
Is the utilization of a messaging service of benefit for my company?
Messenger services are used through all age groups and are installed on nearly every smartphone. The communication appears to be very personal, as messages appear directly on smartphones through applications used every day.
We explicitly recommend the use of messenger services in customer relations for the following businesses:
à Training and further education
à Financial services (e.g. banks) and insurance sector
à Health and Fitness
à Real estate agents
à IT and consulting
à Media and entertainment
à Non profit-organisations
à Public sector
à Human Resources
à Tourism und leisure time businesses
à Transport and traffic
à Clubs und social activities
Low Costs and the simple usage of messenger services are ideal for every kind of marketing strategy and are relevant nearly every business. Just think of the opportunities your business would get through the use of messenger services and decide for yourself!
What are channels for?
Depending on your customers interests you can assign them to channels to get your broadcast news to the right target group and increase revenue for using your service.
Channel: weather LondonCity
People who subscribed to this channel want to be informed about the weather in LondonCity.
Should I use multiple channels?
If your company covers a broad variety of interests it's recommendable to create Channels for every interest group (e.g. weather, economy, sports, politics, etc.). This way subscribers can decide on their own what service they want to subscribe to.
How many channels am I able to create?
Depending on your chosen package you can create a different amount of packages.
How should I structure my WhatsApp messages?
It's best practice to deliver short and concise messages containing interesting and relevant content (e.g. introduction, headlines with matching links, closing sentence). As messenger services are very private mediums, it's also highly recommendable to use images,videos, links and emojis.
How often should I send out a Newsletter?
Less is more! Providers who deliver a maximum of 1-3 messages per day have the lowest drop out rates (app 10%). With increasing message delivery the dropout rate also increases. You will have to find out an optimal delivery rate for your target group yourself.
Is there a minimum contract term for WhatsASolution?
The service can be canceled by the end of the month in the first 3 months after buying the product. Afterwards a 3 month period of notice is applied.
Your messages are send using the servers of WhatsApp and Telegram. It is therefor recommended to add the following term:
„As soon as you reach out to us using WhatsApp, the terms of WhatsApp apply. You can find those here: WhatsApp/Legal Notice“
Am I allowed to use WhatsApp commercialy?
The Terms and Conditions of WhatsApp (Version 8/25/2016) explicitly allow the use of commercial messages through third parties:
However we recommend using WhatsApp as a service and info channel not mainly for commercial subjects.
Is it possible that my SIM card gets banned? What can I do?
Yes. In case this happens we will supply you with a new SIM card. Your users will have to resubscribe to the service. If you wish we can send out a text messages to all you subscribers with the new number for registering again.
Do I have to own a smartphone in order to use WhatsASolution?
No. All you need is a web browser, which makes it possible for multiple users at the same time to use the messenger service. The tool is developed to receive messages from and send messages to all mobile devices (smartphones, tablets, etc.).
Do I use my personal phone number?
No. Beside the software and hardware we also, of course, provide a number to use the messenger service!
Can I transfer contacts from my personal phone to WhatsASolution?
It is possible, but you would have to provide us your SIM card to transfer all the contacts and we also split them to multiple SIM Cards, as a SIM card only supports a limited capacity of contacts.
What user devices are supported?
All common devices (smartphones, tablets, etc.) that have WhatsApp installed are supported.
Is it possible to use a QR-code for registration?
Yes. The only thing you need is permission via checkbox within the system.
"Email2WhatsApp" - what does this function do?
Using this function you're able to forward your messages (Telegram or WhatsApp) to your email adress and reply to them directly from your email client. This function hast to be configured by our experts and does not work with all email clients, as the IP Adress of the customers email server has to be enabled.
A registered User does only see the phone number, but no additional information. What does this mean?
In this case the customer hasn't completed all the necessary steps for registration. He correctly entered the phone number in the registration form, but didn't send a message to start your WhatsApp service. Your Customer does not get any messages because of this.
If this happens often, it is possible to send a reminder via text message to complete the registration.
To do this please contact your mtms sales contact or our customer service at +43 6225 29010 or firstname.lastname@example.org.